BRIYOSIS ECOMMERCE PRIVATE LIMITED ("we," "our," or "us"), accessible from https://briyosisindia.com/. we prioritize your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, how we protect it, and your rights regarding your data when you visit our website, purchase our home appliances, or request customer service.

1. Information We Collect

We collect personal information to provide, improve, and process your orders and appliance services.

• Personal Identification Information: Name, email address, phone number, billing address, and shipping address.

• Payment Data: Credit/debit card details, billing address, and transaction history (processed securely via our third-party payment gateways; we do not store full payment card details).

• Appliance & Service Information: Product model numbers, serial numbers, warranty registration details, purchase dates, and service request notes.

• Automatically Collected Data: IP address, browser type, operating system, referring URLs, and device information gathered via cookies and tracking technologies.

2. How We Use Your Information

We use your data for specific operational, commercial, and legal purposes:

• Fulfilling Orders & Delivery: Processing payments, shipping appliances to your address, and providing order tracking updates.

• Customer Support & Service: Scheduling in-home installation, warranty service, maintenance, and answering customer inquiries.

• Product Registration: Keeping track of product warranties and notifying you of safety alerts or recall updates.

• Marketing & Communications: Sending promotional offers, new appliance releases, and seasonal sales (you may opt out at any time).

• Website Improvement: Analyzing website traffic and user behavior to optimize browsing experience.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. We only share data with trusted third parties to fulfill services:

• Logistics & Delivery Partners: Courier and freight companies responsible for delivering heavy appliances to your address.

• Third-Party Service Technicians: Authorized repair technicians or installation teams assigned to service your home appliances.

• Payment Processors: Secure third-party portals handling your financial transactions.

• Legal Compliance: When required by law, regulation, subpoena, or governmental request.

4. Data Security

We implement industry-standard security measures—including SSL encryption and secure server architecture—to safeguard your personal information against unauthorized access, loss, or alteration. However, no internet transmission or electronic storage method is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to remember your cart items, understand site traffic, and personalize your shopping experience. You can choose to disable cookies through your browser settings, though some website features (like shopping cart functionality) may be impaired.

6. Your Data Rights

Depending on your jurisdiction, you have the right to:

• Access, correct, or update the personal information we hold about you.

• Request the deletion of your personal data, subject to legal and transactional retention requirements (e.g., tax records).

• Opt out of direct marketing emails via the "Unsubscribe" link included in our messages.

7. Third-Party Links

Our website may contain links to third-party sites (such as appliance manufacturer manuals or external review platforms). We are not responsible for the privacy practices or content of these third-party websites.